Our
return policy is simple: if you don't like what you ordered, just send
the item back to us and we will issue a full refund your credit card minus shipping or exchange it for another item, whichever you prefer.
Our aim is 100% customer satisfaction always.
Terms for refunds are:
The item must be in pristine state (no scratches on the lenses or on the frame)
The item must be posted before the 10th day after our shipping date.
The item can be returned to us by Registered Air Mail or by Federal Express (please do not use other express couriers).
We
are not responsible for what could happen to the sunglasses during
shipment back: if we receive them broken we can't accept the return.
Disclaimer:
All the items are well-packed to avoid damages during shipment, damages
or losses of the parcel are rare, but they could happen.
Shipping charges are non-refundable, unless the return is caused by a
fault on our part (wrong order shipped, etc.).
Please use our PDF Return Form found below. This will allow us to recognize and process your return quickly.
Please email us at info@suntimeonline.com - Customer Service will then contact you with the return from and all the information you need to return your order.
